Temporary Network Operation Centre Technician

DEPARTMENT:                               IT

POSITION:                                       Temporary  Network Operations Centre Technician

REPORTS TO:                                Network Design and Operations Manager

JOB SUMMARY:

Responsible for providing technical support and resolving network issues as a result of technical faults within the network. Monitoring all network infrastructure sections across all connectivity media to ensure highest network performance in terms of equipment function and capacity the network is able to deliver.

Duties and Responsibilities.

• Ensures network performance details are met as per LTU standards.
• Ensures the Network performance targets are met,

1. Latencies
2. Ping Roundtrip time.
3. SNR & Airlink quality.

• Tracks network spares levels.
• Monitors backbone routes to ensure they are available and error free.
• Monitors Core Network elements and infrastructure services availability of 99.9%.
• Supports Implementation Teams, Customer Care and Contractor teams for first call resolution.
• Manages vendor escalations for equipment support and fault resolution.
• Ensures adherence to set LTU Network standards.
• Ensures adherence to set LTU Network standards.
• Communicates to stakeholders with regards to escalated network or services fault resolution.
• Generates network status reports.
• Generates Reason for Outage and Root Cause Analysis reports on critical fault resolution.
• Manages communication to regional LT NOCs on failures affecting the EA Ring.
• Schedules network maintenance activities as per LTU Change management policy.
• Ensures idle nodes not supporting any services are deactivated and recovered.
• Generates network status reports.
• Ensures that provisioned services are uploaded and correctly updated on the various monitoring systems.
• Implements services to customers according to the SDU process.
• Implements all customer circuits as per LTU standards.
• Provides technical guidance and advice to SDU and customer during service implementation stages.
• Diagnoses, troubleshoots and resolves service issues during implementation stages.

EDUCATION.

• Diploma in a relevant computer discipline – Electrical and Electronic Engineering, Telecoms, Computer Science, IT

POST SCHOOL QUALIFICATIONS.

• Certification as a Cisco Certified Network Associate or higher

EXPERIENCE.

• 2 years’ experience in NOC operations in a Telecommunication environment.
• Thorough Knowledge of Networking and Transmission technologies – WDM, SDH, MPLS, Microwave.
• Knowledge of IP Routing protocols.

KNOWLEDGE AND SKILLS.

• Very strong Verbal and Written Communication Skills.
• Good analytical skills.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Highly self-motivated and directed individual.
• Experience working in a team-oriented, collaborative shift based environment.

REQUIRED SYSTEMS KNOWLEDGE.

• Proficient in using Various NMS tools (e.g. Solarwinds, Tacacs+, Nagio, ALU 1350OMS etc)
• Proficiency is using Microsoft Office suite.
• Knowledge of Optics, WDM, SDH, Microwave and IP / MPLS Operations and concepts.

Interested persons, send your CV to pule@ezer-consult.com or WhatsApp to 0703-751333

Only shortlisted candidates will be contacted.