PURPOSE / OBJECTIVE: To be responsible for airfreight business operations. The Business Development  Officer is responsible for the P&L of the airfreight business. He/She is responsible for the selection of airfreight resources and operating models in the branches. KEY RESPONSIBILITIES & DUTIES

• Primary Responsibilities:
  • Expand and explore new market opportunities and hitting the sales target on monthly basis.
  • Accountable to manage, develop and expand the Airfreight/Freight business, providing direction and leadership to ensure profitable growth.
  • Ensure all global and regional policies and procedures are effectively implemented and adhered.
  • Design monthly management report that will communicate key successes/challenges.
  • Establish and maintain relationship with airlines, shipping line and other subcontractors to support our service.
  • Manage airfreight and General operations to ensure error-free service and most efficient operation.
  • Perform sales management function to ensure attainment of sales/marketing objective.
  • Establish and maintain good rapport with key customers for their continuous support.
  • Acquire the lowest airfreight/ocean cost/freight from various sources.
  • Identify potential market and develop corresponding strategic marketing plan.
  • Seek opportunities, initiate new strategies including developing performance to be able to compete with competitors.
  • Eliminates identified problems both internal and external to get the job done effectively.
  • Create positive work atmosphere.
  • Work closely with other departments to achieve synergy of cooperation among business units.

ACTIVITIES

• Participate in appropriated airlines or shipping activities.
• Regularly visit airlines Cargo Manager or General Manager to establish good relationship with all airlines and shipping lines.
• Visit key customers on regular basis to ensure optimum satisfaction is attained.
• Build up strong network with other players, airlines and agents so that we can offer the best service in airfreight and inland freight business.
• Working with the team to initiate the best working strategies.
• Working closely with agents and airlines to get the best possible cost.
• Visit local customers and potential customers to generate airfreight and road freight volume.
  • Set up, manage and provide support to airport operation office.
  • Monitor work performance of each section closely and regularly.
  • Report the superior of the statistics and work progress or any other important information that affect our business.

KNOWLEDGE, SKILLS AND ABILITIES (COMPETENCIES):    

• Minimum experience of 3-5yrears in same airfreight with reputed firm.
• Good command of written and spoken English.
• Be able to work independently. Self-motivated and objective-oriented person.
• Strong leadership, communication ability. Sound interpersonal skill.
• Good practical knowledge of computer.
• Recommend and revise procedures in order to improve the performance and profitability of the Company
• Age 27 to 35yrs.

EDUCATION AND TRAINING:

• Bachelor degree in Business Administration, Marketing or any related field in Business.

If interested, kindly forward CV to pule@ezer-consult.com

PURPOSE / OBJECTIVE:

• Call Center Representative will work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints,  troubleshooting problems and recording accurate information into the CRM.  The Call Center Representative may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller.

  KEY RESPONSIBILITIES & DUTIES

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Quickly and correctly diagonize customer complaints and offer 1^st line of resolution.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.

KNOWLEDGE, SKILLS AND ABILITIES (COMPETENCIES):     At a minimum, the Call Centre Rep should have the following qualifications:

• Exceptional active listening, and verbal and written communication skills, professional phone voice.
• Customer-focused, detail oriented, and efficient
• Proficiency with computers.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Polite, reliable, adaptability and accountability.

EDUCATION AND TRAINING:

• Degree / Diploma preferably in a IT related field

PURPOSE / OBJECTIVE:

• To generate sales
• To strengthen the relationship with clients and other stakeholders

  KEY PERFORMANCE INDICATORS:

• Achievement of sales targets;
• Number of clients existing and recruited;
• Level of debts collected

  KEY RESPONSIBILITIES & DUTIES

• Generate and grow sales of products through creating orders in order to achieve or exceed the monthly and annual sales targets;
• Identify sales and marketing opportunities by meeting clients to promote product portfolio and assessing their needs;
• Maintain and expand customer base, build long-term relationships with existing and new customers;
• Ensure that orders are processed, invoiced and delivered within the maximum timeline;
• Ensure timely payment by clients by following up debts to zero;
• Monitor daily products availability;
• Monitor and recover all payments from clients;
• Follow-up customers’ complaints and suggestions;
• Monitor market data and conditions and gathering competitors information for comparative analysis;
• Coordinate and provide reports to Commercial Manager on all activities;
• Ensure that sales targets are met

  KNOWLEDGE, SKILLS AND ABILITIES (COMPETENCIES):    

• Good interpersonal and communication skills,
• Fluent in English and language both spoken and written,
• Can work as part of a team and have the ability to work within timelines.

  EDUCATION AND TRAINING:

• Bachelor’s degree or equivalent in Sciences or Business Administration (Marketing)
• 10 years’ experience of sales, preferably in the manufacturing sector

DUTIES

• Timely billing of all transactions to clients whether Work in Progress or completed jobs, depending on the payment terms agreed with the client.

• Collection of all company debts in a timely manner to ensure sustainable liquidity and positive cash flows at all times.
• Regular reconciliation of Debtors’ ledgers to ensure to manage their ageing below 60 days.
• Preparation of company Financial Proposals to ensure value for money for both the agency and its clients, competitiveness of rates, and compliance with all existing statutory/fiscal policies.
•  Assisting the Finance Director and the department in preparation and presentation of periodical Management reports to the Managing Director.
• Preparation of company annual budgets in consultation with the Finance Director and Managing Director.
• Tracking of business performance of all company business centers against set targets.

RESPONSIBILITIES

• Adhering to the Company Finance Manual and all other system flows and controls of the company.
• Ensuring compliance with accounting procedures by researching and interpreting accounting policy and regulations from time to time.
• Complying with statutory financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Maintaining customer confidence and protecting operations by keeping financial information confidential.
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Ensures Contribution to team effort by accomplishing related results as needed to achieve the common good of the company. Identifying and prepares relevant training for all members of the finance team.
• Assisting the Finance Director in all tasks that will be assigned to him, even those by the Managing Director.

QUALIFICATIONS

• Bcom/BBA with a specialization in Financial Accounting or equivalent training.
• Professional Qualifications like CPA, ACCA and exposure in accounting systems/software

EXPERIENCE 

• 5 years’ experience in a busy company
• Previous employment in an ad agency is an added advantage.

The Role

Reporting to the Board of Directors, the General Manager will be responsible for will providing overall leadership towards the achievement of the Company’s mission, vision, and goals. He/She will also offer guidance in Planning, Organizing, Directing, Coordinating, Controlling and Supervising the overall activities of the Plant.

Major Duties and Responsibilities / Key Deliverables  

• Develop annual business plans for the Company that successfully deliver results and meet the strategic objectives of the Company.
• Develop Organizational KPIs for each function that support the strategic direction set by the board and ensure they correlate with the set annual budgets.
• Provide overall leadership and direction to all functions of the Company; effectively coordinating the various departments to ensure the maintenance of quality and quantity control.
• Lead a systematic approach to execution of strategies and techniques across all functions of the Plant, in line with the Company’s approved Strategic and Operational plan.
• Ensure the company consistently presents a credible and positive image to its stakeholders and the general public.
• Allocate Budget Resources and direct the Company’s business growth to ensure an increase in the Company’s market share and revenue.
• Keep Board of Directors fully informed on the Organization’s Financial health and critical factors influencing the Company
• Understand and manage the risks across various functions of the business, develop and implement plans to mitigate the risk for a smooth process.
• Communicate operational/sales results, activities, etc. to Board of Directors and provide recommendations and plans for ongoing improvement
• Keep Executive Management abreast with adequate information on industry standards and changes in technologies.
• Conduct in-depth studies to develop new products and enhance the existing ones to grow the market and meet the needs and expectations of the company and its customers.
• Maintain a safe working environment in compliance with health and safety protocols
• Elaborate and execute workforce development program that will provide appropriate flexibility of workforce and assets.
• Lead a continuous improvement/employee involvement culture
• Drive excellence and ensure the ongoing smooth operation of factory through employee and industrial relations
• Provide timely feedback and coaching to individuals and teams to develop them to their full potential and to achieve objectives per Company guidelines.
• Ensure succession plans and development - coaching of direct reports (where applicable) including the development of specific training.

ESSENTIAL SKILLS

• At least 10 years’ experience within an FMCG operation with considerable experience in management.

• A strong manager with a proven track record in delivering production targets and efficiencies. Financial and Production knowledge in high production facilities.
• Demonstrated ability to lead cross-functional teams and get results through others.
• Strong problem solving and analytical abilities at a strategic and functional level.
• Must be familiar with current trends, practices and metrics
• Proficient in all Microsoft Office Applications
• Ability to network, build and maintain relationships
• Financial planning, Process improvement, Decision making, Strategic planning, Quality management

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelors’ degree from a well recognized University in Food Science, Chemical Engineering, Mechanical Engineering, Business Management or related field.
• MBA in a business-related Field
• ISO Certification (22000 or 9001:2000) and implementation experience (Desirable)